Frequently Asked Questions

Everything you need to know about your 3D printing and electronics orders.

What is the typical shipping time for BIQU products?

Orders are typically processed within 1-3 business days. Depending on your location and the selected warehouse, delivery usually takes between 3 to 15 business days.

Do you provide technical support for 3D printer assembly?

Yes, we offer comprehensive technical support. You can access assembly guides, firmware updates, and troubleshooting tips on our support portal or by contacting our help desk.

What is your return policy for defective electronics?

We offer a 30-day return policy for items that are DOA or have manufacturing defects. Please ensure the product is in its original packaging and contact our support team for an RMA number.

Are BIQU components compatible with other 3D printer brands?

Many of our components, such as the BIGTREETECH motherboards and BIQU extruders, are designed to be compatible with a wide range of open-source 3D printers, including the Ender series.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized electronic payment options like Apple Pay and Google Pay.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.