Returns & Exchanges

At BIQU Equipment, we strive to ensure your 3D printing and electronics components meet your technical standards. If you are not satisfied with your purchase, you may return your items within 30 days of delivery for a refund or replacement.

Return Process

• 1.
  Initiate Request

  Contact our technical support team via the help portal with your order number and a brief explanation of the issue or reason for return.

• 2.
  Technical Assessment

  For electronics and hardware, our engineers will review your request to determine if the issue can be resolved via firmware updates or if a physical return is required.

• 3.
  Secure Packaging

  Once approved, place the items in their original anti-static packaging and include all accessories to ensure the product is protected during transit.

• 4.
  Refund Processing

  After our warehouse team inspects the returned hardware, we will issue a credit to your original payment method within 5-7 business days.